VOTED "BEST OF ATLANTA" CONSIGNMENT   |  THREE LOCATIONS - BUCKHEAD, SANDY SPRINGS, JOHNS CREEK    |   CALL 770.390.0010 - MON - SAT 11AM-7PM ET  & SUN 1PM -5PM ET

FAQs

/FAQs

Consignment is a service where we sell your items for you and you get a portion of what the item sells for.  Items are not donated to us, they are still the owner’s property and we are simply the selling agent.

No, you don’t need an appointment, just come by at your convenience! Our store hours are Monday – Saturday 11am – 7pm and Sunday 1pm – 5pm.

We will try to sell your items for 75 days. If your item does not sell you may request a pickup. We will pull for you any items priced in our store for $25 and over. Anything under $25 may be pulled from the racks by you before the expiration date.

We donate to the Assistance League of Atlanta (http://www.assistanceleagueatl.org).  The Assistance League supports the community in with a number of programs including Bears for Children, Links to Education Scholarship program, New Beginnings, Operation School Bell, Shepherd Center Patient Support, Waste Not and Wee Help.

Tax donation receipts are available at any time, by request.

We do not reconsign non-designer items if they don’t sell.  After an item has been in the store for 75 days we need to remove the item and donate it or return it to you in order to make room for new items.  We do this so that our inventory will not get stale.

For designer items we may offer reconsignment to another store location for a new 75 day period.

You will receive 40% of the selling price for items sold under $100, 50% for items sold $100 – $499.99, 60% for items sold $500 – $999.99 and 75% of items sold $1000 and up.

We price items according to market demand.  For non-designer items this usually means 25-40% of retail price.  Designer items may sell for a higher percentage of retail depending on the brand and style.

You will have access to our online Consignor Account system where you can view your available items, list of items that have sold and account balance.

You can get paid a number of ways depending on what is most convenient for you.

  • Cash may be paid for any account balance under $20. Simply come in the store to pickup your cash.
  • Checks will be written at your request, with no fee, for any account balance over $20. Please allow 24 hours for your check to be prepared.
  • Paypal payments can be sent at your request, with no fee, for any account balance.
  • You can use your account balance in any of our boutiques, at any time, for store credit. You will also receive a 20% bonus credit if you use your money in the store.

No, we accept a large variety of brands and styles. We like to say that we consign “everything from Gap to Gucci”.  In essence, if it is in good condition, current style and mall brand or better, we will probably consign it.

No surprise here – designer handbags and shoes are our top seller.  Cute tops, dresses, jeans and jewelry are among our other top selling categories.

Sure!  You can mail your consignment to us.  Simply put the package in the mail to Alexis’ Suitcase, 7878 Roswell Rd, Suite G, Atlanta, GA 30350.  Don’t forget to include a copy of our Consignment Agreement.  We will email you with a list of consigned items once they are priced and processed.

Yes, we would love to buy your designer goodies!  We do require an appointment for our buy outright option.  Simply send us an email to shop@alexissuitcase.com and indicate what you have to sell and which store location is most convenient for you.

Not exactly.  We do offer a bonus credit if you spend your money in the store, but you do have to wait until your items sell to use your credit.  So, with a little patience you can trade with us – bring your stuff and in a few weeks you will have money to buy new stuff!

Yes, we do offer home pickups and closet buyouts if you have a large number of designer items.  If you are interested, please send an email to jayna@alexissuitcase.com. Pictures and descriptions of a sampling of your items would be helpful as well.

Absolutely!  We’ve taken the extra step in technology to offer you seamless consignment at all of our store locations.  Consign at one, shop at another, all through the same account.  Heck, some people consign and shop at all three!

Alexis’ Suitcase believes in operating ethically and with integrity.  We will treat you and your items with respect.  We have a completely transparent system that allows you to view what you have on consignment, what you got for each item, and when your items expire.  When an item is rung up at our register you are credited automatically and instantaneously.  Unlike other consignment stores, there isn’t any waiting period or questions about when or if an item sold.

We are open Monday – Saturday 11am – 7pm and Sunday 1pm – 5pm

We have 3 store locations in Buckhead, Johns Creek and Sandy Springs. For addresses and directions, please refer to our locations page.

No, we actually have a “boutique” section in each of our stores that offers brand new items from local boutiques.  These items are overstock items that we can offer at a fraction of their retail price.

Also, many consignors bring items brand new with tags to sell so you will often find new items scattered throughout the racks, just prime for the picking!

Absolutely! We stand behind every one of our designer items 100%. With over 10 years of experience authenticating designer items, we use our knowledge to check each item thoroughly before placing it out for sale. We will also use a third party authentication service for any item that requires further inspection.

We offer a money back guarantee on the authenticity of all of our items.

All sales are final. No exchanges, refunds, or returns. Please note that most of the pieces are gently worn unless stated otherwise. We guarantee authenticity. Please feel free to ask us any questions regarding size, fit, style, condition, etc. before purchasing to ensure your satisfaction.

Yes!  We offer a 30-day layaway on all purchases that are $100 or more.  We require a 50% non-refundable deposit.

Items placed on layaway may not be exchanged for other items or removed from layaway or the deposit will be forfeited.

Absolutely! We offer gift cards in any denomination that are good at all three of our store locations. Simply give us a call at 770-390-0010 if you’d like to purchase a gift card.